Generations Homecare System FAQs

Frequently Asked Questions

Q: What differentiates Generations?
A: We make your success our top priority, and you will find this evident in everything we due from your initial license agreement through ongoing training and support. Upon signup, we will assist your agency with importing data from your legacy system, and provide you with a dedicated trainer to ensure your implementation goes smoothly. Ongoing support is unlimited and the majority (99%) of phone and Live Chat support requests are answered with no wait times. We understand that in order for us to be successful, you have to be successful.
Q: Do you have a mobile app?
A:  Generations has comprehensive mobile apps available for office staff, your clients, and your caregivers available on iTunes, Google Play, and the Amazon App Store.
Q: How does telephony and GPS verification work?
A: Generations Visit Verification consists of telephony and GPS verification. Both can be used alone or together and include missed visit alerts, integrated care plans, client wellness alerts, and caregiver messaging.
Q: Will Generations work with my Mac?
A: Yes, you can use a Mac, PC, Chromebook, or just about any other device with Generations. If you also use QuickBooks, we recommend QuickBooks Online edition for non windows users.
Q: What software does Generations integrate with for billing and payroll?
A: QuickBooks integration is supported for both QuickBooks and QuickBooks Online and works with invoices, timesheets, estimates, creating bills, and importing/exporting of list items such as customers, employees, vendors, and more. CMS1500 and UB04 can be used for billing Medicaid and other programs. Additionally we have other payroll and billing exports for integration with ADP, Paychex, and more.
Q: How does the licensing work?
A: Licensing is based on the number of simultaneous office users. Additional per visit charges apply when using visit verification.
Q: Does Generations work with franchises?
A: We work with many of the larger national franchises as well as new franchises. We can provide the master franchise with a state of the art dashboard and reporting system. Contact us for more information.
Q: How do I obtain system updates and how often are they released?
A: With Generations system updates are automatically applied. Major releases are done quarterly and minor releases as required.
Q: Can I use Generations with multiple locations / offices?
A: Yes, multiple locations can be setup, secured, and reported on even if they are in different time zones.
Q: How do you ensure my data is backed up and protected?
A: Please refer to our security statement.
Q: How can we be HIPAA compliant?
A: As a business associate we are required to follow the HIPAA security and privacy requirements and have policies and procedures in place for compliance. We also provide you with a business associate agreement which outlines each areas responsibilities.
Q: What is the difference between hosted, browser-based, and smart-client?
A: Generations is browser-based, which gives you access the application over a standard web browser and ensures compatibility with different devices including PC's, Mac's, tablets, and smart phones. Web browsers are inherently designed for accessing data over the web and provide the best performance.

Smart-client or hosted applications do not use the web browser. There were popular technologies that were prevalent before browser technology was sufficiently advanced. The main disadvantages with the smart-client /hosted approach is the requirement to for the user to maintain and update software on their own PCs and have limited or no mobile capabilities.