Q: What differentiates Generations?
A: We make your success our top
priority, and you will find this evident in
everything we due from your initial license
agreement through ongoing training and support. Upon signup, we
will assist your agency with importing data from
your legacy system, and provide you with a
dedicated trainer to ensure your implementation
goes smoothly. Ongoing support is unlimited and the
majority (99%) of phone and Live Chat support
requests are answered with no wait times. We
understand that in order for us to be successful,
you have to be successful.
Q: Do you have a
A: Generations has
comprehensive mobile apps available for office
staff, your clients, and your caregivers available
on iTunes, Google Play, and the Amazon App Store.
Q: How does
telephony and GPS verification work?
A: Generations Visit Verification
consists of telephony and GPS verification. Both can
be used alone or together and include missed visit
alerts, integrated care plans, client wellness
alerts, and caregiver messaging.
Q: Will Generations work with my Mac?
A: Yes, you can use a Mac, PC, Chromebook, or just about any other device with Generations. If you also use QuickBooks, we recommend QuickBooks Online edition for non windows users.
Q: What software
does Generations integrate with for billing and
A: QuickBooks integration is
supported for both QuickBooks and QuickBooks Online
and works with invoices, timesheets, estimates,
creating bills, and importing/exporting of list
items such as customers, employees, vendors, and
more. CMS1500 and UB04 can be used for billing
Medicaid and other programs. Additionally we have
other payroll and billing exports for integration
with ADP, Paychex, and more.
Q: How does the
A: Licensing is based on the number of simultaneous office users. Additional per visit charges apply when using visit verification.
Q: Does Generations
work with franchises?
A: We work with many of the larger
national franchises as well as new franchises. We
can provide the master franchise with a state of the
art dashboard and reporting system. Contact us for
Q: How do I obtain system updates and how often are they released?
A: With Generations system
updates are automatically applied. Major releases are done quarterly and minor releases as
Q: Can I use
Generations with multiple locations / offices?
A: Yes, multiple locations can be
setup, secured, and reported on even if they are in
different time zones.
Q: How do you ensure my data is backed up and protected?
Please refer to our
Q: How can we be HIPAA compliant?
A: As a business associate we are required to follow the HIPAA security and privacy requirements and have policies and procedures in place for compliance. We also
provide you with a business associate agreement
which outlines each areas responsibilities.
Q: What is the difference between hosted, browser-based, and smart-client?
A: Generations is browser-based, which gives you access the application over a standard web browser and ensures compatibility with different devices including PC's, Mac's, tablets, and smart phones. Web browsers are inherently designed for accessing data over the web and provide the best performance.
Smart-client or hosted applications do not use the
web browser. There were popular technologies that
were prevalent before browser technology was
sufficiently advanced. The main disadvantages with
the smart-client /hosted approach is the requirement
to for the user to maintain and update software on
their own PCs and have limited or no mobile capabilities.