Q: What problems will
Generations solve for my agency?
A: Generations helps agencies
deliver the highest quality of care, enhancing your
reputation. Caregivers and administrators work more
efficiently while gaining better control of the
business. Your compliance and security are enhanced
while automating tasks such as scheduling, billing,
and payroll are easy to setup, learn, use, and
Q: What differentiates Generations?
A: Generations is easy to use
with an intuitive UI. Upon signup, we assist your agency with importing data
and assign you a
dedicated trainer and customer success manager to ensure implementation
goes smoothly. Because Generations is hosted in the
cloud, it is easy to get up and running quickly and
is available instantly from any networked device.
Unlimited support is provided with 99% of phone and
Live Chat support requests answered with no wait
Q: How can
Generations help my agency deliver high quality of
A: A few examples include matching
caregiver skills to client needs, tracking
compliance with prescribed treatments and wellness
outcomes, recording all visits and interactions with
clients, and recruiting quality caregivers.
Q: How does
telephony and GPS verification work?
A: Generations Visit Verification
consists of telephony and GPS verification. Both can
be used alone or together and include missed visit
alerts, integrated care plans, client wellness
alerts, charting, and caregiver messaging.
Q: How can
Generations help my agency work more efficiently?
A: Schedules are generated
logically, caregivers are properly equipped to meet
the client needs, time is not wasted on paperwork,
payroll and billing are managed automatically, and
all vital information is at your fingertips.
Q: What software
does Generations integrate with for billing and
A: QuickBooks integration is
supported for both QuickBooks and QuickBooks Online
and works with invoices, timesheets, estimates,
creating bills, and importing/exporting of list
items such as customers, employees, and vendors. CMS1500 and UB04 can be used for billing
Medicaid and other programs. Additionally we have
other payroll and billing exports for integration
with ADP, Paychex, and more.
Q: How does the
A: Licensing is based on the number of simultaneous office users. Additional per visit charges apply when using visit verification.
Q: Does Generations
work with franchises?
A: We work with many of the larger
national franchises as well as new franchises. We
can provide the master franchise with a state of the
art dashboard and reporting system. Contact us for
Q: How do I obtain system updates and how often are they released?
A: With Generations system
updates are automatically applied. Major releases are
typically done quarterly and minor releases as
Q: Can I use
Generations with multiple locations / offices?
A: Yes, multiple locations can be
setup, secured, and reported on even if they are in
different time zones.
Q: How do you ensure my data is backed up and protected?
Please refer to our
Q: How can we be HIPAA compliant?
A: As a business associate we are required to follow the HIPAA security and privacy requirements and have policies and procedures in place for compliance. We also
provide you with a business associate agreement
which outlines each areas responsibilities.
Q: What is the difference between hosted, browser-based, and smart-client?
A: Generations is browser-based, which gives you access the application over a standard web browser and ensures compatibility with different devices including PC's, Mac's, tablets, and smart phones. Web browsers are inherently designed for accessing data over the web and provide the best performance.
Smart-client or hosted applications do not use the
web browser. There were popular technologies that
were prevalent before browser technology was
sufficiently advanced. The main disadvantages with
the smart-client /hosted approach is the requirement
to maintain and update software on
their own PCs and limited or no mobile capabilities.