About Us

Since 2002, Generations Homecare System has been dedicated to creating a quality homecare software service for the growing homecare industry. Founded by Lisa and Lance Ferden, this innovative husband and wife duo utilizes their professional backgrounds in homecare and information technology to create a software service that focuses on three key things: security, ease of use and documentation. Additionally, at the core of their mission is educating users on the importance of data security and best practices around the collection and storage of health data. Over time, Generations has evolved from a locally installed scheduling system to the cloud-hosted, enterprise-level management system it is today.

Today

The entire Generations team is committed to the promise of providing exceptional technology. As a result, careful attention to the usability and intuitiveness of the product is always at the forefront.

Today, Generations Homecare System is used by hundreds of homecare providers throughout nine international markets. Each day, nearly one hundred thousand caregivers, and just as many clients receiving care, rely on Generations.

Mission Statement

Generations Homecare System is the industry leading solution tailor made for best in class private duty caregiving agencies that desire to provide exemplary care to their clients.

Contact Generations

Contact Generations Homecare System using LiveChat, which is a feature found at the bottom of your desktop or mobile screen. Get in touch with us to schedule a demo, ask us about our state EVV aggregator interfaces, learn about our free apps, pay a bill, get technical support and more.

Looking for a different way to get in touch? If so, the entire team is standing by to assist you. Below, you'll find information for reaching our various team members. Call or email Generations today.

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Sales

Reach out to our sales team to request a quote, ask us a question, schedule your demo, or just say hi! Call or email Generations.

sales@homecaresoftware.com

telephone: 989-546-4512 x 1

Email US

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Support

Get in touch with our support team for technical help after regular business hours. We're standing by. Call or email Generations.

support@idb-sys.com

telephone: 989-546-4512 x 2

Email US

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Billing

Check in with our accounting team to pay a bill, update your subscription or change your payment method. Call or email Generations.

accounting@homecaresoftware.com

telephone: 989-546-4512 x 3

Email US

Generations News and Industry Updates

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Newsletters

Press Releases

New Reporting Functionality for Tracking Readmissions

Generations Homecare System Launches Ground-Breaking Functionality for Tracking and Preventing Hospital Readmissions. Read the press release here.

IDS Earns TrustArc Privacy Shield Certification

This TrustArc certification demonstrates the commitment IDS has to advancing the privacy and security practices within the homecare industry.

Updated Interface and Scheduling Capabilities

“This update includes a design refresh for the entire site to make the Generations experience even more streamlined and user-friendly.”

Generations for Spanish Speakers

"This is an example of our commitment to the caregiver community. Having technology in a caregiver's native language results in greater job satisfaction and ultimately better outcomes for the clients who receive in-home care."

Mapping and Routing Functionality

Generations and Google Maps integration provides agencies with tools to reduce costs and deliver care quickly.

Generations Releases Wellness Tracking Capability

“The wellness capability enables the homecare agency to monitor the client's condition for red flags to prevent hospital re-admissions. Not only does this keep the client at home but increases the agencies value in marketing services to accountable care organizations.”

Generations Apps Available on Kindle and Fire Phone

For some time now, Generations has offered a mobile version of their SaaS as an app for Android and iPhone users. This week, the company announced the Generations App is now available for Kindle tablets including the Kindle Fire phone.

IDS Earns Series of Privacy Certifications

Generations Homecare Systems by IDS has been independently certified by TRUSTe for Privacy, Trusted Cloud, and EU Safe Harbor framework.

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In the News

New homecare reporting tool for readmissions tracking

Generations Homecare System unveiled new reporting functionality for tracking and demonstrating positive care outcomes and reduced readmissions. Click here to read Healthcare Tech Outlook's coverage of this new tool.

New reporting functionality for tracking hospitalizations

Generations Homecare System unveiled new reporting functionality for tracking and demonstrating positive care outcomes and reduced readmissions. Click here to read Homecare Magazine's coverage of this new tool.

How the Generations marketing team came together

The Generations marketing team sat down with Cahoots, a co-working space in Ann Arbor to chat about Generations and homecare marketing. Click here to read about the Team G marketing team.

HomeCare magazine and Generations tackle homecare reimbursement

Vice President of Generations, Lisa Ferden, shared her expertise on homecare billing and reimbursement processes in the August edition of HomeCare magazine. Click here to read the article in full.