Frequently Asked Questions
Why is going paperless so important?
Paper trails with confidential client information are a violation of HIPAA and a sure way to encounter heavy fines. Going paperless means your data and client information are protected by the very best security standards.
How does the licensing work?
Can I use Generations with multiple locations/offices?
Yes, multiple locations can be set up, secured, and reported on even if they are in different time zones.
Is there a long term contract?
No long-term contract. Change your subscription plan at any time. Cancel account with 30 days notice.
Does Generations work with franchises?
How do I obtain system updates and how often are they released?
What makes Generations different than other homecare systems?
Generations is easy to use with an intuitive user interface. Upon signup, we assist your agency with importing data and assign you a dedicated trainer and customer success manager to ensure implementation goes smoothly. Because Generations is hosted in the cloud, it is easy to get up and running quickly and is available instantly from any networked device. Unlimited support is provided with 99% of phone and Live Chat support requests answered with no wait time.
What software does Generations integrate with for billing and payroll?
QuickBooks integration is supported for both QuickBooks and QuickBooks Online and works with invoices, timesheets, estimates, creating bills, and importing/exporting of list items such as customers, employees, and vendors. CMS1500 and UB04 can be used for billing Medicaid and other programs. Additionally, we have other payroll and billing exports for integration with ADP, Paychex, and more.
Does Generations have mobile apps?
Yes! Mobile apps are free to download are available in the iTunes, Google Play, and Amazon app store.
What can I expect after signing up?
What if I need support?
How can Generations help my agency work more efficiently?
What is the difference between hosted, browser-based, and smart-client?
Generations is browser-based, which gives you access the application over a standard web browser and ensures compatibility with different devices including PC’s, Mac’s, tablets, and smartphones. Web browsers are inherently designed for accessing data over the web and provide the best performance.
Smart-client or hosted applications do not use the web browser. There were popular technologies that were prevalent before browser technology was sufficiently advanced. The main disadvantages of the smart-client /hosted approach is the requirement to maintain and update software on their own PCs and limited or no mobile capabilities.