Dispatches from the inaugural Generations Impact Summit…

We just wrapped the first-ever Generations Impact Summit, which was a virtual event organized exclusively for Generations users. In mid-December, Homecare providers around the world tuned in for two days of best practices, education, inspiration, networking and to connect on the topics that matter most to their care teams.

Plus, Generations users had some great words to share with fellow homecare providers about using Generations Homecare System to manage their businesses.

Testimonials collected during the Summit ranged from operational advice to words of wisdom, and included the following five:


Thoughts on using Generations during these unprecedented times:

“I attribute Generations to our success through this pandemic.”

Comment on improving efficiencies:

“What used to take days to do payroll, now we get it down to hours.”

How Generations helps with reporting:

“[The ways] we use Generations measurement tracking [include]: [for] continuing education; COVID infection rate; time to open a case; growth measurements such as service growth; operational results (e.g. total service hours by week, clients served, and how long it takes from prospect to client); caregiver referral report; open shift report; and [charitable donations].”

Words of advice:

“Get [Generations team member] Lynne on the line! Also, I’ve found Live Chat to be very responsive and very quick. It’s very easy to work with Generations.”

And feedback about their favorite features in Generations:

“I love the Call Center as my favorite feature so I can get a snapshot of what’s happening that day. My caregivers would say their favorite feature is [having] access to their schedules.”



If you attended the Generations Impact Summit, we hope you walked away with at least a few new Generations tools to incorporate into your business. If you weren’t able to in real-time, a selection of the content shared during the Summit can be accessed through the Summit Site.

For those of you who aren’t currently using Generations, you can still learn about some of the features and functionality that were demonstrated during the Summit.

Download the latest Generations Booklet for access to the solutions that can help you be HIPAA compliant, data-secure, and safe through the COVID-19 public health emergency and beyond.





In the booklet, you’ll find answers to some of the most frequently asked questions. Scroll for some of those questions.

Can I use Generations with multiple locations/offices?

Absolutely! The more the merrier. Generations is equipped to support operations of all sizes.

Is Generations Homecare System’s software for private duty homecare agencies?

Yes. Generations helps private duty agencies manage their business operations, including scheduling, billing and payroll, and provide exceptional care.

Does Generations have a mobile app?

Yes. Agencies that use Generations have access to the secure Generations Mobile App, available for the entire care team (this includes administrators, office staff, case managers, caregivers, and clients). You may download the app from the iTunes, Google Play, or Amazon app stores.

Is there a long-term contract?

No. You may cancel your service at any time.

What can I expect after signing up?

We will connect you with your dedicated Generations trainer to help you and your team get familiar with the software and up-and-running in accordance with your timeline.

What if I need support?

We offer unlimited support. Always. You can reach out to us anytime via LiveChat.

Can you tell me about Generations EVV for agencies in the United States?

Certainly. With Generations electronic visit verification technology, your agency can seamlessly improve care plan compliance, track care notes and reduce hospital re-admissions. Visit the EVV page to learn about Generations electronic visit verification solutions as they become available in your state.

Does Generations have a mapping feature?

Yes. The Generations Mobile App integrates Google Maps for maximum efficiency across the entire care team. The Generations Booklet includes information turn-by-turn directions, client mapping and more.

Does Generations allow me to share documents with my care teams?

Yes. The new Document Management feature in Generations helps administrators securely and conveniently share essential documents with the entire care team, including caregivers, recipients of care and their families.

Can caregivers request visits through Generations?

Yes! Caregivers can absolutely request opportunities for work through Generations. What’s more, schedulers can approve requests to seamlessly fill available shifts.

Download the Generations Booklet for even more answers to your questions.




Please reach out to us at any time. A Generations Homecare Solutions Advisor will be happy to answer your questions.

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#DYK? The secure Generations Mobile App consistently outranks apps from other leading homecare software companies. You can read reviews of the Generations App on Google Play and in the App Store.