Frequently Asked Questions
Why is going paperless so important?
Paper trails with confidential client information are a violation of HIPAA and a sure way to encounter heavy fines. Additionally, going paperless means your data and client information are protected by the very best security standards.
How does the licensing work?
Can I use Generations with multiple locations/offices?
Is there a long term contract?
No. We do not have long-term contracts. Moreover, you may change your subscription plan at any time. Additionally, you may cancel your account with 30 days notice.
How do I obtain system updates and how often are they released?
With Generations, system updates are automatically applied. Further, major releases typically take place quarterly and minor releases occur as necessary.
What makes Generations different than other homecare systems?
Generations is easy to use with an intuitive user interface. Upon signup, we assist your agency with importing data and assign you a dedicated trainer and customer success manager to ensure a smooth experience implementing the software. Because Generations is hosted in the cloud, it is easy to get up and running quickly and is available instantly from any networked device. Additionally, you’ll receive unlimited support, Moreover, we answer 99% of phone and Live Chat support requests without issuing a wait time.
With what software does Generations integrate for billing and payroll?
QuickBooks integration is supported for both QuickBooks and QuickBooks Online and works with invoices, timesheets, estimates, creating bills, and importing/exporting of list items such as customers, employees, and vendors. CMS1500 and UB04 can be used for billing Medicaid and other programs. Additionally, we have other payroll and billing exports for integration with ADP, Paychex, and more.
Does Generations have mobile apps?
Yes! Mobile apps are free to download for your entire care team and are available in the iTunes, Google Play, and Amazon app store.
What can I expect after signing up?
What if I need support?
You may reach support via LiveChat or phone. LiveChat is available from within the Help section when logged into Generations. And, of course, ongoing support is unlimited!
How can Generations help my agency work more efficiently?
Use Generations to generate schedules logically, properly equip caregivers to meet client needs, save time on paperwork, manage payroll and billing automatically, and store all vital information at your fingertips.
What is the difference between hosted, browser-based, and smart-client?
Generations is browser-based, which gives you access to the application over a standard web browser and ensures compatibility with different devices including PC’s, Mac’s, tablets, and smartphones. Furthermore, web browsers are inherently designed for accessing data over the web and provide the best performance.
In contrast, smart-client or hosted applications do not use web browsers. These were popular technologies that were prevalent before browser technology became sufficiently advanced. The main disadvantage of the smart-client or hosted approach is that users are required to maintain and update software on their PC. Additionally, these options offer limited or no mobile capabilities.
Still have questions about Generations pricing?