Feature Spotlight: Secure Messaging


Providers that use Generations have many options available for screening caregivers at the beginning of each shift, before they make contact with clients. Caregivers can confirm they are not symptomatic through many available channels such as Secure Messaging, Caregiver Screening, or by phone and documented in the Call Center. 


Agencies can currently use Secure Messaging in Generations to send daily inquiries to their caregiving staff, asking them to confirm their status as symptom-free or otherwise during the COVID-19 public health event. For details on other tools available in Generations, watch our latest webinar, Coordinating Care During COVID-19.


watch now button


In Short

Secure Messaging helps caregivers deliver safe care while giving care recipients confidence in knowing their caregivers have evaluated their health before beginning care. However, as asymptomatic people can transmit the COVID-19 virus, caregivers who are cleared to report for shifts should always wear personal protective equipment (PPE), when available, such as disposable gloves and face masks, regardless of health status.


Would you like to learn more about Secure Messaging and similar tools in Generations? Whether you’re a current customer or looking to sign up with Generations, LiveChat is the easiest way to reach us! We’re standing by.


Contact us button

* Generations introduced Caregiver Screening on April 23, 2020 to help slow the spread of COVID-19 and as an added protective measure for homecare teams and the individuals they serve. As of April 23, 2020, agencies that use Generations now use Caregiver Screening in place of Secure Messaging to monitor caregivers for significant medical symptoms.